General terms and conditions

We appreciate your interest in the products of CORE Kiteboarding GmbH. So that you know where you stand, you will find our General Terms and Conditions (GTC) here - as concise as possible and as complete as necessary. Also take a look at the warranty we give you in addition to your legal rights.

1. SCOPE AND TERMS

1.1 These GTC apply to all contracts between you and CORE Kiteboarding GmbH, Osterstraße 47, 23769 Fehmarn ("CORE", "we"). In each case, the version valid at the time of conclusion of the contract applies. This version applies from 15 September 2026.

1.2 For the sake of simplicity, we address you on a first-name basis in these GTC – this also applies if you buy from us as a company.

1.3 A consumer is any natural person who enters into the contract for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). An entrepreneur is anyone who acts in the exercise of their trade, business or profession (§ 14 BGB). Where a provision is expressly marked "Only for entrepreneurs", it does not apply to consumers.

1.4 These GTC apply exclusively. Your company's deviating terms and conditions only become part of the contract if we have agreed to them in text form (e.g. e-mail).

1.5 Only for entrepreneurs: Rights and obligations under the contract may only be transferred to third parties with our consent in text form. Your statutory rights as a consumer to assign claims remain unaffected.

1.6 Information on data protection can be found at https://www.ridecore.com/de/datenschutz.

2. PRICES

2.1 All prices in the consumer shop are stated in euros and include VAT. Delivery and shipping costs are shown separately before you complete the order.

2.2 Only for entrepreneurs: In the dealer area, prices are net prices plus applicable statutory VAT and shipping costs; this is expressly indicated there.

3. HOW THE CONTRACT IS CONCLUDED

3.1 The presentation of our products in the online shop does not constitute a binding offer but is an invitation to you to submit an offer to us.

3.2 By clicking on the order button "order with obligation to pay" you submit a binding offer. Before clicking it, you can review your entries on the order overview page and change them, or cancel the order, using your browser's correction tools or the shop's back function.

3.3 We will confirm receipt of your order immediately by e-mail. This confirmation of receipt does not yet constitute acceptance of your offer. The contract is concluded as soon as we declare acceptance to you in a separate order or shipping confirmation or deliver the goods - but no later than five working days after receipt of your order. If we do not accept your offer, we will let you know and refund any payments already made without undue delay.

3.4 The language of the contract is German. We store the text of the contract and will send you the order data together with these GTC in the confirmation e-mail.

4. PAYMENT

4.1 The purchase price and shipping costs are due upon conclusion of the contract.

4.2 You can see which payment methods are available to you in the order process before you send the order. These are generally prepayment, credit card and PayPal. If you collect your goods from our warehouse on Fehmarn, you can also pay there by debit card (girocard) or in cash. We do not charge you any additional fees for the payment methods offered.

4.3 If you are in default of payment, we charge default interest of five percentage points above the applicable base interest rate (§ 247 BGB) for consumers and nine percentage points above the base interest rate for entrepreneurs. For entrepreneurs, the lump sum according to § 288 para. 5 BGB is added. We may also claim further damages; you remain free to prove that no damage or less damage was incurred.

4.4 You may only set off counterclaims that are undisputed or have been finally established by a court. You may exercise a right of retention only if it is based on claims arising from the same contractual relationship; your right to refuse performance under § 320 BGB remains unaffected in any case.

5. DELIVERY AND DELIVERY TIME

5.1 We will deliver to the address you have provided. You can find the estimated delivery time in the product description and in the ordering process.

5.2 Unless otherwise agreed with you as a consumer, we will deliver without undue delay and no later than 30 days of the conclusion of the contract.

5.3 We will only make partial deliveries if this is reasonable for you and does not cause you any additional costs.

5.4 If we ourselves are not supplied correctly or on time, we may withdraw from the contract provided that we have concluded a congruent covering transaction with our supplier, are not responsible for the non-delivery and inform you without undue delay. We will then refund any payments you have already made without undue delay. Your statutory rights remain unaffected.

5.5 If we are in default, your statutory rights apply without restriction – in particular in those cases in which the law does not require you to set a grace period.

5.6 If the delivery cannot be handed over to you because you cannot be reached despite timely notification or the location does not permit delivery, we will bear the additional costs incurred unless you are responsible for the delay. In this case, we will charge the additional costs actually incurred by us (e.g. for a new delivery or storage); you remain expressly free to prove that no costs or lower costs were incurred.

6. TRANSFER OF RISK AND TRANSPORT DAMAGE

6.1 For consumers: The risk of accidental loss and accidental deterioration only passes to you when you have received the goods – this also applies if the goods are shipped to you (§ 475 para. 2 BGB).

6.2 Only for entrepreneurs: The place of performance is our warehouse on Fehmarn. The risk passes when the goods are handed over to the freight forwarder, carrier or other person designated to carry out the shipment (§ 447 BGB). The commercial duty to inspect the goods and give notice of defects under § 377 HGB applies.

6.3 Please take a quick look at packages upon delivery and report visible transport damage to us as soon as possible – this helps us to claim the damage from the shipping company. You are not obliged to refuse acceptance: your statutory rights apply regardless of whether you have accepted a damaged package and acknowledged receipt.

7. RIGHT OF WITHDRAWAL FOR CONSUMERS

7.1 When the right of withdrawal applies: You are entitled to the statutory right of withdrawal if you are a consumer and the contract is concluded at a distance – i.e. exclusively via means of distance communication such as our online shop, e-mail or telephone (§ 312c BGB) – or if it is concluded outside our business premises, for example at a demonstration or an event on site (§ 312b BGB).

7.2 When it does not apply: If you buy from us in person on site and conclude the contract there – in the shop or at our warehouse on Fehmarn – there is no statutory right of withdrawal. What matters is where the contract is concluded, not where you receive the goods: If you order online and only pick up the goods, it remains a distance contract and you have the right of withdrawal. Of course, you retain your statutory rights in the event of defects in all cases – including when buying on site.

7.3 If one of the cases described in 7.1 applies, the following applies:

WITHDRAWAL POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If we have delivered several goods from a single order separately, the period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (CORE Kiteboarding GmbH, Osterstraße 47, 23769 Fehmarn, Germany, phone: +49 4371 88934-0, e-mail: info@ridecore.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also declare your withdrawal at any time via the "Withdraw from contract" button on www.ridecore.com; we will then confirm receipt immediately by e-mail stating the date and time.

To meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in respect of this repayment. We may refuse to repay until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, properties and functioning of the goods.

End of the withdrawal policy

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs (§ 312g para. 2 no. 1 BGB) - for example in the case of individually manufactured custom boards.

MODEL WITHDRAWAL FORM

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To CORE Kiteboarding GmbH, Osterstraße 47, 23769 Fehmarn, Germany, E-Mail: info@ridecore.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*) ______

Ordered on (*)/received on (*) ______ · Name of consumer(s) ______ · Address of consumer(s) ______ · Signature of consumer(s) (only if notified on paper) ______ · Date ______

(*) Delete as appropriate.

8.RETURN OF GOODS (SERVICE NOTICE)

8.1 To ensure that the return process runs smoothly for you, we ask you to notify us briefly in advance of any return and to request an RMA number from us. We will then arrange for a parcel service to collect the goods from you. You can specify a preferred date at the same time.

8.2 For the RMA number, we need: (1) the proof of purchase, (2) the reason for the return, (3) the serial number of the item (only for boards, kites, bars and wings) and (4) your address or pick-up address. Please mark the RMA number clearly on the outside of the package.

8.3 This process is a service that makes it easier for us to allocate your return – it is expressly not a prerequisite for effectively withdrawing from the contract or asserting your rights in the event of defects.

8.4 If you are unable to keep an agreed pick-up date, please let us know beforehand; we will then arrange a new date. Only if you culpably and repeatedly fail to keep an agreed appointment will we charge you the additional costs we actually incur as a result; you remain free to prove that no costs or lower costs were incurred. In the event of withdrawal, we will bear the costs of the return.

9. RETENTION OF TITLE

9.1 For consumers: The delivered goods remain our property until the purchase price has been paid in full.

9.2 Only for entrepreneurs: The goods remain our property until all claims arising from the ongoing business relationship have been satisfied. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance the claims arising from the resale in the amount of our outstanding claim, and we accept this assignment. If the value of our security exceeds our claims by more than 10%, we will release security at your request.

9.3 If third parties take action against goods subject to our retention of title – for example by way of seizure – please inform us immediately in text form and notify the third party of our ownership. You must bear any costs we incur as a result of a culpable breach of this obligation or of necessary intervention.

9.4 If you do not pay despite a reasonable grace period, we can withdraw from the contract and demand the return of the goods. If we take back the goods, this is considered a withdrawal from the contract. We may then realise the goods; we will set off the proceeds – less reasonable realisation costs – against your liabilities.

10.LIABILITY FOR DEFECTS (STATUTORY WARRANTY)

10.1 The statutory law on defects applies to consumers without restriction. The limitation period for claims for defects is two years from delivery of the goods.

10.2 What is not a defect: Our products are sports equipment that is subject to heavy stress during use. Normal wear and tear is part of the usual condition and is therefore not a defect. This includes, in particular: abrasion, scratches, dents and discolouration on boards, fins, pads and straps; fading of canopy fabric, seams and prints due to sunlight; wear on flying lines, depower and trim lines, on the sheathing and wear parts of the bar, on bladders, valves, Velcro fasteners and seals; as well as changes caused by sand, improper storage, falls and crashes, use in waves or shore break, or use outside the wind range specified for the product. Changes resulting from repair, modification or rigging with components other than the CORE components intended for this purpose are also not defects.

10.3 This list describes the usual condition of our products and does not restrict your legal rights: If there is a genuine defect in materials or workmanship, you are of course entitled to your full rights in respect of defects.

10.4 Burden of proof: If a defect becomes apparent within twelve months of delivery, it is presumed that it already existed at the time of delivery (§ 477 BGB). After that, it is up to you to prove that the defect was already present at the time of delivery.

10.5 Only for entrepreneurs: The limitation period for claims for defects is twelve months from delivery. This does not apply in the case of intent or gross negligence, in the case of fraudulently concealed defects, in the event of damage resulting from injury to life, limb or health, where a guarantee has been assumed or in cases of supplier recourse (§§ 445a, 445b BGB); in this respect, the statutory deadlines apply.

11. OUR WARRANTY

11.1 The guarantor is CORE Kiteboarding GmbH, Osterstraße 47, 23769 Fehmarn, Germany. We grant you, as the original purchaser, a warranty covering damage caused by defects in materials and workmanship that occurs within six (6) months of the date of purchase. Within the warranty, we will repair the damage free of charge or replace the damaged part – we will make the choice at our reasonable discretion and in consultation with you. The warranty is valid worldwide, provided that you have purchased the product from us or an authorized CORE dealer.

11.2 Important: This warranty is an additional, voluntary service. Your statutory rights in the event of defects are free of charge, valid for two years and are not limited or affected by this warranty (§ 479 BGB). The warranty is in addition to your statutory rights, not in place of them.

11.3 The warranty is personal and therefore non-transferable, and does not apply to rental or training operations.

11.4 Requirement: Please register your product on www.ridecore.com within fourteen (14) days of purchase. You will receive the registration confirmation by e-mail. For a warranty claim, please send us the registration confirmation and proof of purchase; the name of the dealer or online shop and the date of purchase should be clearly legible.

11.5 The warranty applies if the product has been used for kiteboarding or wingfoiling/foiling on the water.

11.6 We will check every reported case and inform you of the result in text form. We may request evidence for this – for example, photos that clearly show the defect or the product itself for inspection. We may also ask you to send the documents to the CORE distributor in your country; you bear the postage costs. Our assessment is not binding on you: your statutory rights and recourse to the courts remain open in any case.

11.7 If the inspection reveals a warranty claim, the warranty covers the repair or replacement of the product. Any further costs incurred in connection with the defect are not covered by the warranty.

11.8 Defects due to misuse, abuse, negligence or normal wear and tear are not covered by the warranty. These include, but are not limited to: drilling and rigging with non-CORE components; damage caused by excessive sunlight; damage caused by over-inflation of the kite's or wing's bladders; damage caused by over-tightening or improper installation of screws; damage caused by improper handling or storage; damage caused by using the product in waves or shore break; as well as any damage that is not due to defects in materials or workmanship.

11.9 The warranty is void as soon as a part of the product is repaired or altered without our consent in text form, unless the repair/alteration demonstrably has no influence on the claimed defect. For products repaired or replaced by us, the warranty period also continues to run from the original date of purchase.

12. LIABILITY

12.1 We shall be liable without limitation in the event of intent and gross negligence, in the event of fraudulent concealment of a defect, where we have assumed a guarantee or a procurement risk, for damages resulting from injury to life, limb or health, and under the Product Liability Act.

12.2 In the event of simple negligence, we shall only be liable if we breach an obligation whose fulfilment is essential to the proper performance of the contract and on whose compliance you may regularly rely (material contractual obligation). In this case, liability shall be limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.

12.3 Insofar as our liability is excluded or limited, this shall also apply to the personal liability of our employees, representatives and vicarious agents.

13. EXPORT RESTRICTION USA / CANADA – ONLY FOR TRADE CUSTOMERS

13.1 This section applies exclusively to customers who purchase Products for the purpose of resale ("Commercial Customers"). Purchases made by consumers for personal, non-commercial use are not affected.

13.2 Without our prior consent in writing, Commercial Customers may not sell, ship, offer for sale or otherwise supply the Products directly or indirectly and actively or passively, including through online marketplaces, webshops or other digital distribution channels, to customers, resellers or other third parties, including end consumers, located in the United States of America or Canada. The same applies if objective circumstances known to the Commercial Customer indicate that the Products are intended for resale or shipment there, including, but not limited to, a delivery or billing address in the United States or Canada, or an express intent to resell or ship there.

13.3 For the avoidance of doubt, this restriction applies only to sales and deliveries to the United States and Canada. It does not in any way restrict your freedom to sell actively or passively within the European Economic Area. Commercial Customers are also not obligated to refuse sales to customers within their own sales territory solely on the basis of a customer's nationality, place of residence, language or means of payment (Regulation (EU) 2018/302).

13.4 If a Commercial Customer violates this Section, we will issue a warning in text form and grant a reasonable period of at least fourteen (14) days to remedy the violation and take appropriate precautions against recurrence. If the deadline expires without result, or in the event of a repeated or intentional violation, we may suspend or reduce deliveries to the Commercial Customer concerned and/or terminate the business relationship without notice for good cause. Other rights and claims remain unaffected.

13.5 Should any provision of this section be or become invalid in whole or in part, the remaining provisions shall remain in effect. The limitations of this section shall only apply to the extent permitted by applicable antitrust law.

14. CONSUMER DISPUTE RESOLUTION

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). Of course, you can contact us directly at any time if you have any problems – we will usually find a solution quickly together.

15. FINAL PROVISIONS

15.1 The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer and have your habitual residence in another country, this choice of law only applies to the extent that it does not deprive you of the protection granted to you by mandatory provisions of the law of your country of residence (Art. 6 para. 2 Rome I Regulation).

15.2 Only for entrepreneurs: If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered office in Fehmarn. We are also entitled to sue at the customer's general place of jurisdiction.

15.3 Should a provision of these GTC be or become invalid, the remaining provisions of the contract shall remain valid. The invalid provision is replaced by the statutory provisions (§ 306 BGB).

CONTACT

CORE Kiteboarding GmbH · Osterstraße 47 · 23769 Fehmarn · Germany · E-Mail: info@ridecore.com · Phone: +49 (0)4371-88934-0 · Web: www.ridecore.com · VAT number: DE300725330 · Commercial Register: District Court Lübeck HRB 17282 · Managing Director: Jochen Czwalina

Return address:

CORE Service & Logistics · Klausdorfer Weg 21a, OT Niendorf · 23769 Fehmarn · Germany · Phone: +49 4371 88934-15

See you on the water!

The German version is authoritative.
Version: 15 September 2026